Privacy policy

in which we inform you as a visitor of our website and the user of our services about our company's data management and data protection rules.


Privacy Principles

Our company follows the following principles in its data management

  • your personal information is legally and fairly handled, and you are treated transparently for you.
  • personal data will only be collected for specific, clear and legitimate purposes and will not be treated in a way that is incompatible with the purposes.
  • personal data collected and processed by us are appropriate and relevant to the purposes of data management and are limited to what is needed.
  • Our Company takes all reasonable measures to ensure that the information we manage is accurate and, if necessary, up-to-date, inaccurate personal data is deleted or corrected immediately.
  • we store your personal information in a format that you can only identify for the duration of your personal data management purposes.
  • by providing adequate technical and organizational measures to ensure the security of personal data against unauthorized or unlawful handling, accidental loss, destruction or damage to the data.

Our Company handles your personal data  

  • based on your prior informed and voluntary consent, and only to the extent necessary and in any case targeted, ie collected, recorded, systematized, stored and used.
  • In some cases, your data is handled legally and is compulsory, and in such cases we will specifically point you to this fact.
  • and in some cases, to manage your personal information, our company or third party has a legitimate interest in, for example, the operation, development and security of our website.



About us

Our company name: Turistanavigátor Kft.
Our company's headquarters: 9421 Fertőrákos Fő utca 145.
Our company's premises are: 9421 Fertőrákos Meggyesi utca 1.
Website of our company:
Contact: Zoltánné Szerdahelyi
Our postal address: 9421 Fertőrákos Meggyesi utca 1.
Our phone number: +36 20 355 9999
Our e-mail address:
Our company registration number: 08-09-031620
Our tax number: 27318544-2-08

According to Article 37 of the GDPR, our Company is not obliged to appoint a Data Protection Officer
Name, address and contact information of our company's hosting provider: PlexNET Informatikai Kft., 8441 Márkó, Búzavirág u. 9.

In managing our data, our company uses the following processors to provide high quality service to our customers:





Soproni Múzeum

9400 Sopron Fő tér 8.

museum, exhibition management

Soproni Idegenvezetők Köre

9400 Sopron Mátyás király u. 7.


Harrer Csokoládéműhely és Cukrászda

9400 Sopron Faller Jenő u. 4.

arranging a chocolate tasting

Mithrasz Étterem

9421 Fertőrákos Fő u. 1.

catering (lunch)

Pro Kultúra Sopron Nonprofit Kft.

9400 Sopron Liszt F. u. 1.

exhibition operation

NULLA 4 NULLA 9 Könyvelő, Kereskedelmi és Szolgáltató Betéti Társaság

9407 Sopron Papucsvirág u. 62.



If we change the scope of our data processors, the changes will be transmitted in this prospectus.



Data we manage





Visiting the website

ensuring the site's intended and high-quality operation

to check and improve the quality of our services

malicious visitors who attack our site

measurement of attendance

statistical purposes


our company's legitimate interests


IP address

the date of the visit

the data of the sub page you visited

the operating system and browser type you are using



Fill Forms


confirmation of orders


a vital interest in contact


full name

e-mail address

phone number

other non-mandatory data (eg ordering institution)


1 year

Administration, complaint

reply to a comment, to a complaint


legal obligation


full name

e-mail address

phone number

mailing address

other personal message


5 years


We only ask our visitors about their personal information if they wish to record an order and interest in the forms on the website.

We can not link personal information provided on the use of forms, and our visitor identification is basically no purpose.

You can contact us by e-mail at or at 9421 Fertőrákos Meggyesi utca 1. If you have any questions regarding the data handling, we will send you your reply without delay (within a maximum of 1 month) to the contact you provide.



What are the cookies and how do we handle them?

Cookies are small data files that are sent to your computer via the website through the web site, so that they are saved and stored by your web browser. Most of the most frequently used web browsers (Chrome, Firefox, etc.) accept and allow the download and use of cookies by default, but it is up to you to modify your browser settings to reject or disable them, or you already have stored cookies on your computer you can delete it. For more information on using cookies, see the "Help" section of each browser.

There are cookies that do not require your prior consent. These pages provide brief information about starting your first visit, such as authentication, multimedia player, load balancing, session cookies to customize the user interface, and user-centered security cookies.

About the cookies requesting consent, if your data is started by visiting the site, our Company will inform you and we will give you your consent at the start of the first visit.

Our company does not use or allow cookies that allow third parties to collect data without your consent.

Acceptance of cookies is not mandatory, but our Company accepts no liability if, in the absence of cookies, our website may not function as expected.



What kind of cookies do we use?







System cookie



save web form data for later resume

the possibility of resuming to an unfinished form without retyping data already entered

30 days

Tracking Cookies
(third party)

Google Analitycs

does not require

to identify new sessions and visitors, Google Analytics Web tracking service has been saved

when visiting the site, it is linked to third-party services (such as Google)

browser session end


You can read more about third party cookies here, and about privacy here.



What do you need to know about our data management on our site?

Your personal information is voluntarily provided to you during your interaction, so please keep track of their authenticity, correctness, and accuracy when communicating your information, because you are responsible for them. Incorrect, inaccurate or incomplete data may be an obstacle to using our services.

If you do not provide personal information of your own but other person, we assume that you have the authority to do so.

You may revoke your consent for data management at any time by withdrawing or blocking your consent for the handling or use of any data that is absolutely required to be contacted in connection with your contact.

Registration for withdrawal of consent - for technical reasons - we undertake a 5-day deadline but please note that we may be able to process some of our data to enforce our legal obligation or to enforce legitimate interests after the withdrawal of the consent.

In the event of fraudulent use of personal data, or if a visitor commits a criminal offense or attacks our system, the data of that visitor will be retained for the duration of civil liability or criminal proceedings.



Other data handling issues

Your data may only be transmitted under statutory terms, and we may provide you with contractual terms for our data processors, so that you may not use your personal information for purposes other than your consent. See Section 2 for more information.

Our company does not transmit data abroad.

The court, the prosecutor's office and other authorities (eg police, tax office, National Privacy and Data Protection Authority) may contact our Company for information, disclosure of data or documents. In these cases, we have to fulfill our reporting obligations, but only to the extent strictly necessary to achieve the purpose of the request.

Contributors and employees participating in the data management and / or data processing of our Company are entitled to know your personal data to a predetermined extent, subject to the obligation of confidentiality.

We protect your personal information with appropriate technical and other measures, and ensure the security, availability and security of data, as well as unauthorized access, alteration, damage, disclosure and any other unauthorized use.

Through organizational measures, we check physical access to our buildings, educate our employees, and keep paper-based documents safe. We use encryption, password protection and anti-virus software in technical measures. However, your attention is drawn to the fact that data transmission over the Internet can not be considered to be a fully secure data transfer. Our company does its utmost to make the processes as safe as possible, but we can not take full responsibility for the transfer of data via our web site, but we strictly comply with the data received from our Company to protect the security of your data and prevent unauthorized access.



Your rights and remedies

You can about the data handling

  • may request information,
  • may request the correction, modification, addition,
  • you may object to data handling and may request the deletion and blocking of your data (excluding mandatory data handling),
  • may appeal to a court,
  • you can complain to the supervisory authority or initiate a procedure (

Supervisory Authority: Nemzeti Adatvédelmi és Információszabadság Hatóság

  • Headquarters: 1125 Budapest, Szilágyi Erzsébet fasor 22/c.
  • Mailing address: 1530 Budapest, Pf.: 5.
  • Phone: +36 (1) 391-1400
  • Fax: +36 (1) 391-1410
  • E-mail:
  • Website:

At your request, we provide information about your, by us processed, or by us - or your authorized data processor

  • data,
  • their source,
  • the purpose and legal basis of data management,
  • and if this is not possible, the criteria for determining that period,
  • the names, addresses and data management of our data processors,
  • the circumstances and effects of data protection incidents and their measures to prevent and prevent them, and
  • in the case of your personal data transmission, the legal basis and the addressee of the transfer.

We will notify you within 1 month of the submission of the request. Information is provided free of charge if you have already submitted an information request for the same data field in the current year. We will refund your refund if you have been legally treated or your request for information has been corrected. The information can only be denied in statutory cases by indicating the legal status and by providing information on the judicial remedy or the opportunity to appeal to the Authority.

Our Company will notify you of any personal data correction, blocking, marking or deletion and will notify anyone who previously forwarded the data for data processing, unless the failure to notify violates your legitimate interest.

If your application for rectification, blocking or deletion is not completed, within a maximum of 1 month of receipt of your application, we will send you the reason for your rejection in writing by your consent and we will inform you about the possibility of appeal to the Authority.

If you object to the handling of your personal information, the protest will be examined within the shortest time (within a maximum of 1 month) of your request, and we will be informed in writing about your decision. If we have decided that your protest is well-founded, data handling, including further data collection and data transfer, will be discontinued and the data will be blocked, and any protests and any action taken against it will be notified to all those who have the personal data involved in the protest previously forwarded and required to take action to enforce the right to protest.

We will refuse to comply with this request if we prove that data processing is justified by legitimate reasons of enforceability that prevail over your interests, rights and freedoms or which relate to the submission, enforcement, or defense of legal claims. If you disagree with our decision or fail to comply with the deadline, you may contact the court within 30 days of the date of the decision or the last day of the deadline.
The processing of data protection claims falls within the jurisdiction of the court, the court may initiate proceedings before the court of domicile or residence of the person concerned. Foreign nationals may also apply to a supervisory authority competent for their place of residence.

Please do not hesitate to contact our Company before contacting the supervisory authority or court with your complaint - in order to resolve the issue and solve the problem as quickly as possible.



The main legislation governing

  • Parliament and of the Council on the management of personal data by the natural persons (GDPR)
  • Act CXII of 2011 on the right to information self-determination and freedom of information. Act - (Info tv.)
  • the Act V of 2013 on the Civil Code (Ptk.)
  • e-commerce services and information society services in 2001 CVIII. Act - (Eker tv.)
  • Act C of 2003 on Electronic Communications (Ehtv)
  • the CLV 1997 on Consumer Protection. (Fogyv. tv.)
  • the CLXV 2013 Complaints and Announcements of Public Interest law. (Pktv.).
  • the Act XLVIII of 2008 on the Fundamental Terms and Limitations of Economic Advertising Activity. Act (Grtv.)



Changing Privacy

Our Company reserves the right to modify this Privacy Policy information, which is duly informed by the data subjects. Data management information is published at

28 / Jan/ 2021